Terms of Service

Last updated: March 2025

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by 1VA, operated by Octogle Technologies (“we”, “us”, or “our”). By accessing our website at https://1va.ai or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our website or services.

1. Service Description

1VA provides managed AI virtual assistant services designed for businesses and professionals. Our service includes the setup, configuration, management, and ongoing optimisation of AI-powered virtual assistants tailored to your specific workflows and requirements.

The specific features, capabilities, and scope of your virtual assistant are determined by the service plan you select.

2. Eligibility

To use our services, you must:

Be at least 18 years of age.
Have the legal capacity to enter into a binding agreement.
Provide accurate and complete information during registration.
Be acting on behalf of a registered business or in a professional capacity (for business plans).

3. Account Terms

You are responsible for maintaining the confidentiality of your account credentials.
You must notify us immediately of any unauthorised access to your account.
You are responsible for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

4. Pricing and Payment

4.1 Fees

All prices are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. The fees for your selected plan are set out on our pricing page and in your service agreement.

4.2 Billing Cycles

Monthly plans: billed on a recurring monthly basis from the date of subscription.
Annual plans: billed upfront for the full 12-month period. Annual plans may include a discount compared to monthly billing.

4.3 Payment Methods

We accept payment via the methods displayed at checkout. All payments are processed securely through our payment provider.

4.4 Late Payment

If payment is not received by the due date, we reserve the right to suspend access to the service until the outstanding balance is settled. Accounts with overdue payments for more than 30 days may be terminated.

4.5 Refunds

Monthly plans may be cancelled at any time, effective at the end of the current billing period. No partial refunds are provided for unused portions of a billing cycle. Refunds for annual plans are considered on a case-by-case basis within the first 14 days of purchase.

5. Service Level Agreements (SLAs)

5.1 Uptime

We target a service availability of between 99.5% and 99.9% uptime on a monthly basis, depending on your service plan. Uptime is measured as the percentage of time the managed AI virtual assistant is operational and accessible during a given calendar month.

5.2 Exclusions

The following are excluded from uptime calculations:

Scheduled maintenance (communicated in advance).
Downtime caused by third-party providers or upstream service outages.
Force majeure events.
Issues arising from your own systems or configurations.

5.3 Remedies

If we fail to meet the applicable uptime target in a given month, you may be eligible for a service credit. Credits are applied to future invoices and must be requested within 30 days of the affected period. Service credits do not exceed 30% of the monthly fee for the affected month.

6. Acceptable Use

You agree not to use our services to:

Violate any applicable law, regulation, or third-party rights.
Transmit harmful, offensive, defamatory, or misleading content.
Distribute malware, spam, or engage in phishing activities.
Attempt to gain unauthorised access to our systems or other users' accounts.
Use the service for any purpose that competes directly with 1VA.
Reverse-engineer, decompile, or otherwise attempt to extract the source code of our systems.
Resell, sublicense, or redistribute the service without our written consent.

We reserve the right to suspend or terminate your account if we reasonably determine that you have breached this acceptable use policy.

7. Intellectual Property

7.1 Our Intellectual Property

All content, branding, software, and technology used to deliver the 1VA service remain the exclusive intellectual property of Octogle Technologies. Nothing in these Terms grants you any ownership rights in our intellectual property.

7.2 Your Content

You retain ownership of any data, content, or materials you provide to us in connection with the service (“Your Content”). By using our service, you grant us a limited, non-exclusive licence to process Your Content solely for the purpose of delivering the service to you.

7.3 Feedback

If you provide us with suggestions, ideas, or feedback about our services, you grant us an unrestricted, perpetual, royalty-free licence to use such feedback for any purpose, including improving our services.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the service. This obligation survives the termination of these Terms for a period of two years.

9. Limitation of Liability

9.1 Exclusion of Warranties

Our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation

To the maximum extent permitted by applicable law, our total aggregate liability to you for any claims arising out of or in connection with these Terms or the service shall not exceed the total fees paid by you in the 12 months preceding the claim.

9.3 Exclusions

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of the cause of action.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold harmless Octogle Technologies, its directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the service or your breach of these Terms.

11. Termination

11.1 Termination by You

You may cancel your subscription at any time by contacting us at hello@1va.ai. Cancellation takes effect at the end of your current billing period.

11.2 Termination by Us

We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees when due, or if we are required to do so by law.

11.3 Effect of Termination

Upon termination:

Your access to the service will cease.
We will retain your data for up to 30 days to allow you to retrieve it, after which it will be permanently deleted.
Any outstanding fees remain payable.
Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and governing law) will continue in effect.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms where such failure or delay results from circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, or internet disruptions.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Octogle Technologies regarding the use of our services, and supersede any prior agreements or understandings.

17. Contact Us

If you have any questions about these Terms, please contact us:

Email: hello@1va.ai
Website: https://1va.ai
Operated by: Octogle Technologies